Read a funny story related to TQM today. I don't about you, but I burst out laughing when I read such things. Don't know if it's a fact or a myth, it's a good one either way.
A company once ordered a batch of components from a Japanese manufacturer and specified that the batch should have an acceptable quality level of three defective parts per thousand. The parts were dispatched by the Japanese company along with a letter. The letter said something like this...
We found it extremely hard to believe that the customer would request for defective parts as well as good ones, but indeed we have managed to produce them all. These three defective parts have been manufactured and packaged separately for the convenience of the customer!
A company once ordered a batch of components from a Japanese manufacturer and specified that the batch should have an acceptable quality level of three defective parts per thousand. The parts were dispatched by the Japanese company along with a letter. The letter said something like this...
We found it extremely hard to believe that the customer would request for defective parts as well as good ones, but indeed we have managed to produce them all. These three defective parts have been manufactured and packaged separately for the convenience of the customer!
